The Communications Section of the Police Division is staffed by 9 civilian employees and is under the direct supervision of a Chief Dispatcher. The communications center is operational 24 hours a day 365 days a year, and is the first line of contact for many citizens when dealing with the Division.
Communications section personnel are responsible for many duties including dispatching police officers, answering 911 calls, answering emergency and non-emergency calls for service, prioritizing calls for service, disseminating pertinent information to field units, and accurately documenting information in the Police Division’s Computer Aided Dispatch System. Communications section personnel also must be proficient in the use of the National Crime Information Center (NCIC), Criminal Justice Information Services (CJIS), NJ Motor Vehicle Commission Database, ATS/ACS, AOC, Promise Gavel and the Domestic Violence Registry. Communications section personnel are also responsible for monitoring numerous communications systems utilized by the Department of Public Safety.
All Communications section personnel employed by the Police Division are certified in the State of New Jersey in either Basic Telecommunicator (BTC) given by the Association of Public Safety Communications Officials or Emergency Communications Officer (ECO) given by the National Emergency Communications Institute.